Support
Need help with Slang Translator? Email umaradams041@gmail.com and we will reply as soon as we can, usually within a few business days.
Common questions
I paid but Pro is not unlocked
Sign in to the extension with the same email you used at checkout, then open the popup and use the refresh option for your subscription status. If it still shows Free after a few minutes, email us with the email address and the payment reference from your Paystack receipt.
How do I cancel my subscription?
Paystack emails you before each monthly payment, and that email contains a link to manage or cancel your subscription. You keep Pro until the period you have paid for ends.
How do I reset my password?
Open the extension popup, enter your email, and click "Forgot password?". A reset link will be sent to your inbox (check spam too).
Slang is not being underlined on a page
Make sure "Translate pages" is on and the mode is not set to Off. Click "Translate this page" in the popup. The extension cannot run on Chrome's own pages (chrome://), the Chrome Web Store, or other extension pages.
A word was translated wrongly, or is missing
Tell us the word and the sentence you saw it in and we will improve it. You can also add your own terms in Settings, under Dictionary.
How do I delete my account and data?
Email us from the address on your account and we will delete your account and stored data. See the Privacy Policy for details.
Refunds
Email us with your payment reference and we will look at it case by case.